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GEP Apps Support

Find help for GEP Standards, which lets teams document and publish work standards, and GEP Confirmaciones (GEP Confirmations), which supports field verification and result recording.

Support in English and Spanish · Response within 2 business days

View a standard using a QR code

In GEP Standards, an operator who scans the QR code does not need to create an account or install the app. The standard opens directly in the phone's browser. If the link does not load, check the internet connection and scan the code again.

Reset your password

  1. On the sign-in screen, select “Forgot your password?”.
  2. Enter the email address associated with your account.
  3. Open the recovery email and follow the link to create a new password.

The link expires after 30 minutes and can be used only once. If the message does not appear, check your spam folder or contact us.

Delete your account

  1. Open GEP Standards or GEP Confirmaciones and go to Profile.
  2. Select Delete my account.
  3. Review the information, enter your password, and confirm deletion.

Deletion is permanent. If you cannot access the app, ask for help through the support channels on this page.

Privacy and personal data

Learn how GEP Standards and GEP Confirmaciones process and protect personal data in the applications' privacy policy.

View privacy policy